Refund policy

At Trending Now, we want you to feel confident when shopping with us. Please read our return and refund policy carefully before placing your order.

Returns

We accept return requests within 48 hours of delivery.

To be eligible for a return, your item must be:

Unused
In the same condition that you received it
In its original packaging
Free from damage, stains, marks, or signs of use
Returned with any accessories, manuals, or parts included in the package

If your item does not meet these conditions, we may not be able to approve your return.

Non-Returnable Items

For hygiene, safety, and product protection reasons, some items may not be eligible for return.

Non-returnable items may include:

Beauty or personal care items that have been opened or used
Health and wellness products
Undergarments or intimate items
Final sale items
Gift cards
Items damaged by misuse or improper handling
Products returned without original packaging

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Return Process

To request a return, please contact us at:

[Insert Store Email Address]

Please include:

Your full name
Order number
Email address used for the order
Reason for return
Clear photos or videos if the item arrived damaged, defective, or incorrect

Once your return request is reviewed, we will let you know if your return is approved and provide the next steps.

Please do not send any item back without contacting us first. Returns sent without approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable unless the issue was caused by our error.

We recommend using a trackable shipping service when returning your item. Trending Now is not responsible for returned items that are lost in transit.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery so we can review the issue and make it right.

Please include clear photos or videos of the item, packaging, and shipping label where possible.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method.

Please allow 5 to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the processing period, please first check your bank account again.

Then contact your bank or payment provider, as it may take additional time before the refund is officially posted.

If you have done this and still have not received your refund, please contact us.

Exchanges

We only replace items if they are damaged, defective, or incorrect.

If you need an exchange, contact us with your order details and clear photos of the issue.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We can only cancel orders before they have been processed or shipped.

Once an order has been processed, fulfilled, or shipped, it cannot be cancelled. You may need to wait for the item to arrive and request a return if eligible.

Incorrect Address

Please make sure your shipping address is correct before placing your order.

Trending Now is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If your order is returned to sender because of an incorrect address, additional shipping fees may apply.

Lost or Delayed Packages

If your package is delayed, please allow extra time as shipping may be affected by customs, carrier delays, holidays, weather, or other factors outside our control.

If your tracking shows delivered but you did not receive your package, please check with your local courier, neighbors, building reception, or household members first.

We will do our best to assist, but we are not responsible for packages marked as delivered by the carrier.

Contact Us

For return or refund questions, please contact us through our contact page